“Although coffee cultures are different everywhere, coffee is like a universal language,” Lachlan Ward says. It’s the day before ST. ALi’s 2-day pop-up at Fineprint Second Street, and Ward has travelled to Hong Kong to bring Aussie coffee culture to the city’s vernacular.
“You can almost turn up anywhere as a coffee brand, and it proves to make sense and be welcomed,” Ward observes from experience. The sentiment rings true for the young ST.ALi CEO who has overseen the company’s expansion to Bali and Manila in the past year, adding to its existing locations in Jakarta (eight years and counting), Brisbane, and the seven venues in their Melbourne home turf.
One of the first speciality coffee brands in Melbourne — widely known as the coffee capital of Australia — ST.ALi has been an industry leader since 2005, cultivating direct relationships with farmers, roasting in-house, and brewing coffee.
This afternoon, we’re seated in Fineprint’s newly expanded outdoor area and my mind filters through the scrapbook of cafe scenes I’d snapshotted in my head. In Saigon, there were multi-story cafes packed with teenagers chatting and sipping coffee, even though it was late at night. In Seoul, fashionable shoppers had iced Americanos in hand as though the coffee were part of their outfit, and almost every boutique had a dedicated drink caddy by the door for people to rest their drinks before entering. In Hong Kong, ‘cafe hopping’ has become the bread and butter of any regular Instagram user’s feed, thanks to the plethora of cafes opening. When there’s people, there’s coffee; when there’s coffee, there’s people.
However, coffee-drinking in Australia feels much less contrived and far more natural. Ward attributes this to the community. “Coffee is a product that commands a lot of loyalty, and it’s habitual and addictive. Your locals and regulars become your friends and confidants. They even become a counselor.” Ward says. He paints a picture of those living by the beach, waking up at 5 am and getting their coffee fix, as well as regulars who have been going to ST. ALi venues ever since they opened almost 20 years ago.
When it comes to café food, avocado toast often finds its way onto the menu, almost as if out of obligation or simply to meet customers’ expectations. But what Ward believes to be another one of Australian coffee culture’s distinct qualities is the restaurant approach to café food, “brunch and breakfast are taken very seriously in Australia”.
At ST. ALi, the value of the menu lies in the remarkable variety of food it offers. The kitchen serves up homemade granola and polenta porridge alongside savoury Asian delights like congee with braised pork cheeks, ST.ALi XO sauce and spring onion, in addition to barramundi wings – deep fried and coated in Korean chilli sauce – paired with a side of apple and kolhabi salad. The omelette can be done the “French” or “Tokyo” way, depending on whether the day calls for cheese, ham, and epi baguette or smoked eel, pickled enoki, and nori plus bonito flake butter.
At the same time, the “intangibles” matter just as much. “Cafes are about people — where people feel comfortable hanging out, chatting, meeting their friends, and striking up a conversation with the staff. I think that’s the most important thing.” While acknowledging how coffee machinery has improved over the years and how details in design have become central to cafes, especially in Korea and parts of Asia, Ward still thinks that the human connection makes a great cafe truly memorable. After all, what good is a gimmicky ‘Instagrammable spot’ after you’ve posted it once? Does flavour matter as much when poor service leaves a bad taste in your mouth?
Looking at Ward’s career, it seems that ST. ALi has commanded the same loyalty in Ward as coffee has commanded in Australia’s early starters and coffee aficionados. From barista to general manager, to CEO, Ward’s 14-year relationship with the company began with fortuitous timing and a Twitter competition: Win a coffee-paired dinner with the founder of ST.ALi! Sitting at his uni lab with assignments, Ward applied and sure enough, won. Months after getting a seat at the dinner table with Salvatore Malatesta, Founder of ST.ALi, an opening came up for a barista role in one of the ST. ALi city locations and he applied without much hesitation.
“When I first set out as a barista in the stores, I remember there were two coffee machines. One was to the right and that was like the super high-end coffees and I looked at that like the holy grail,” Ward chuckles, harking back to days much different, “I remember thinking if I can work over there on that side of the store in six months, that would be the dream.”
A ritualistic coffee drinker (the first order of business when he wakes up at 4:30 am), Ward still makes his own cuppa, just not behind the café bar. Every day has become a different blend of working across all parts of the business, including the online shop and wholesale.
Meanwhile, the coffee industry as a whole is filled with incredibly passionate people who are “doing it for the right reasons” as Ward describes. One of them is Fineprint founder and fellow Aussie Scottie Callaghan. “Scottie is a World Latte Art champion and an excellent barista,” Ward shares, “When I was a barista starting out, his tools were some of the most desirable pieces of coffee tech out there.” The two met at a few industry events over the years, and eventually devised a fun way to collaborate.
The next day, I returned to Fineprint Second Street for the official first day of the pop-up. This Fineprint shop had expanded a few months prior, swallowing the store next door and almost doubling in size. And still, it was a challenge to find a seat among the busy afternoon crowd.
Next to the register were rows of ST. ALi merch, including coffee beans, camo caps, keyrings, and stylish tote bags. Behind the bar, big black letters declared what was palpable that day: “Hong Kong Feels Good”. After a year of planning, the pop-up finally came to fruition.
In the outdoor space, puppies barked excitedly (it is a popular spot for puppy birthday parties), and diners chatted away, all while a steady stream of drinks filtered out from the bar. The man behind the register took streams of orders, and Alex Wang, Head Barista at ST.ALi, made expressos like clockwork while his fellow barista supplemented with cartons of coconut water, anticipating his next step without him needing to say a thing.
“On a really busy day when you’ve got a good team, you sort of almost need to get into a flow state,” Ward shares what he misses most about being a barista, “And I think it’s just that camaraderie, being in a high-pressure environment, getting through service, having a laugh, just talking garbage, you know? That’s the fun stuff.”
Editor
Karrie LamCredit
Lead Image: Courtesy of ST. ALi